Refund and Warranty Policy

Last updated: October 21, 2026

This policy applies to digital products purchased from Gara Keys. No physical item needs to be returned. Our commercial refund and warranty terms are additional to any rights you have under applicable consumer law.

Cancellations and changes of mind

Contact us immediately if you need to cancel or correct an order. We will cancel and refund an order that has not yet been digitally delivered. Delivery is normally automatic within moments, so the opportunity to cancel before delivery may be brief.

After an activation link has been delivered, contact us before redeeming it if you purchased by mistake. We can offer a change-of-mind refund only if we can verify that the link is unused and cancel or invalidate it. Once a working product has been redeemed or activated, we do not offer discretionary change-of-mind refunds. These conditions do not remove statutory cancellation rights or remedies for defective, missing, or misdescribed products.

Missing, invalid, or incorrect products

• If you paid but did not receive your activation link, contact us with your order number. We will check delivery and arrange supply; if we cannot supply your purchase, we will refund the affected product.
• If a link is invalid, already used when supplied, or fails despite meeting the stated activation requirements, contact us so we can investigate and resolve the issue or provide a working replacement.
• If the product supplied materially differs from its description, we will correct the issue or provide the remedy required by applicable law.
• If we cannot resolve an eligible issue or provide a suitable replacement within a reasonable time and without significant inconvenience, we will refund the amount paid for the affected product. Duplicate charges for the same purchase will be corrected.

One-month Duolingo warranty

Our current Super Duolingo — 12 Months offer includes a one-month commercial warranty. It covers activation failures and loss of the purchased access reported within one calendar month after delivery of the activation link. We will first try to resolve the problem or replace the product; if we cannot, we will refund the affected product.

The 12-month subscription duration and the one-month commercial warranty are different. The warranty does not reduce the subscription term you purchased, exclude responsibility for a product that does not match its description, or limit rights and remedies that continue under applicable law after that month.

The commercial warranty does not cover a problem caused solely by sharing or transferring your activation link, unauthorized account changes, or failure to follow correctly disclosed activation instructions. We assess the facts of each claim. An exclusion does not apply to a defect in what we supplied or remove your statutory rights.

Regional activation requirements

The current Duolingo offer requires a VPN connected to an India server for activation. Check this requirement before buying. If you cannot meet a correctly disclosed requirement and the product works as described, our change-of-mind rules apply. If you meet the requirement and activation still fails, contact us for support and an eligible remedy. VPN services and any associated costs are not included unless the product page expressly says otherwise.

How to request help or a refund

Email salmgameing81@gmail.com or use our contact form. Include your order number, the email used at checkout, a description of the problem, and relevant error screenshots. Do not send passwords, one-time login codes, or full payment-card details. Keep activation links private and provide them only when necessary through our support channel.

We will explain the outcome of our review. We submit approved refunds to the original payment method without undue delay. The time before funds appear depends on your bank or payment provider. If a refund has not arrived, contact us so we can check its status. If the refunded access or link remains usable, stop using it; we may revoke access to the refunded product.

Your consumer rights

Nothing in this policy limits any mandatory right to cancel, obtain a refund or price reduction, or receive a remedy for digital content or services that are not supplied or do not conform to the contract. Where applicable law gives a cooling-off period, including a 14-day withdrawal right, that right remains unless the legal requirements for its loss have been met. Simply placing an order or receiving a link is not treated by us as a substitute for any legally required express consent and acknowledgement. Contact us with a clear statement if you wish to exercise a withdrawal right. We will apply the time limits and remedies required by law.